FAQ
1.
Overview
2.
General
452 4.3.1 insufficient system resources
admin / sf-admin password lost or forgotten
All mails in the archive are shown as Outgoing mails
Appliance Reset?
Are textbased files in a compressed archive processed by the indexer?
Automatically append a disclaimer to a mail
Best Practice: internal archiving
Can the REDDOXX Appliance be used with Hosted Exchange?
Can REDDOXX be used with punycode Domains?
Client settings in a POP3 environment
Cluster Update 2032
Common Active Directory LDAP bind errors
Connecting LDAP in Lotus Notes Domino 7
Download failed, HTTP-500
Error occurs when sending - ControlMessages ProcessMessages: Parser Error
Exception of type 'LumiSoft.Net.IO.LineSizeExceededExeption' was thrown.
Failover Cluster Replication
Firewall - which ports needs to be opened for the REDDOXX Appliance?
How can I manage public folders and e-mail distribution lists?
How to access the mail archive of a user that is no longer in the Active Directory?
How to change the hardware type of a virtual appliance
How to remove the REDDOXX Toolbar in Outlook
Information for Windows Vista and Windows 7
Internal GDS software consistency check
Invalid response from REDDOXX portal
Is a user's AWL valid for other users?
Is the GUI program available for Linux or Mac?
Is the Quarantine Queue also included in a Backup?
Is there a mail size restriction?
Latest Outlook Add-In version cannot be installed
LDAP Error - LDAP search failed
Migration to a new hardware or virtual appliance
New Active Directory users are not found in the Spamfinder
NFS Share configuration
No PTR-Record / No reverse DNS / Dynamic IP
Re-authentication on the CISS portal necessary.
RMA Processing
Spam mails still received although the CISS Filter is activated
Specification of installed RAM in hardware appliances
Split Brain
Synchronise the time in virtual machines
The REDDOXX does not react - Connection Timed Out message
Versandintervall der ausgehenden Warteschlange
Update file: xxxx.tgz not found
Update the REDDOXX software
UPS connection with REDDOXX
User import
we do not relay for this domain
Was bedeutet im Userprofil "verwende HTML Mail" ?
What do the snapshot ID numbers in the log file mean?
What is a service license?
Windows 2012/2016/2019 with NFS Server Role
XEN-Server Update
HyperV Appliances freezes after Backup
Login Popup Fenster after Update to 2033
Unable to get Realms
Blackscreen while updating to 2033
connection reset by peer
Received an unexpected EOF or 0 bytes from the transport stream
Virus Scanner Database patterns are older than 7 days
This host does not support the required CPU flag 'avx'
3.
MailDepot
A certain mail cannot be found. The query result is empty.
Cannot mount Cifs Share
ContainerConfig not found
Container couldn't be opened
Data does not exist
Exception: Index is opened in written mode or wasn't successfully closed.
How are mails in the MailDepot stored, compressed, and encrypted?
How can a container be moved to another share.
Invalid file - not a PKZip file
invalid mail format
Java.io.IOException: Read past EOF
Mails in user interface are not displayed
No message loaded
Sent mails from POP3 Mailboxes are not shown in the archive.
SMB Share only shows 4 GB Size
There is not Action with index (1) stored
Why is the maildepot license not automatically assigned?
Searchcriteria
Search for BCC
Auth Username and password not accepted
POP3 Unknown User Name or Bad Password
Different Number of Container Elements
4.
MailSealer
A certificate is labeled as not trustworthy by the REDDOXX
Are attachments also encrypted?
Delete a Root Certificate
Does REDDOXX work with qualified certificates, or with smartcard decryption?
Encrypt with MailSealer Light and Passphrase in a POP3 environment
How does the virus scanner handle encrypted mails/attachments?
Is MailSealer Light Reader available for Linux?
Verification failed with error #2002
Outlook Express is not supported
Unknown CA
When using a digital signature, does it only sign the e-mail or will attachments (ex. a bill) also be signed?
5.
Outlook Addin
Subfolders in Userprofiles
The Login button is not active
Addin has no function
Incompatibility with Swyx Voicemail Player
Wizard ended prematurely
Could not load file or assembly "office...
Outlook Addin cannot be activated
6.
Spamfinder
Accessing the Spam Queue takes too long
An E-mail is repeatedly listed in the CISS queue after being delivered
CISS Filter in a POP3 setting
Connection Error: 421 Service not Available, connection refused
Delete a CISS Theme
Different text or signature in the CISS Challenge for different domains
How can the Spamfinder be deactivated?
How does BATV work?
Issues with virus/trojan in mail
Picture ".." in theme ".." has no hotspots defined
Realtime Blacklist Filter Recommendation
Some messages in the Outgoing Messages queue are not deliverable
Spam mails from another user in my message queue
VirusScanner Error while updating virus patterns! rc=58
We still receive spam, how can we optimize the Spamfinder?
What is the meaning of: Max. Challenges per Sender?
Which RBL Filter blocks the IP-Address?
Which rules are valid for the White- and Blacklist Filters? What are the Filter criteria?
Whitelist override entries do not remain set
Clear History
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Chapter 1
Overview
Following documents provide various frequently asked questions and corresponding answers.